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FAQs
subscription & account
You can cancel your subscription before it ships — once an order has been dispatched, it can no longer be cancelled. For help managing your subscription, please contact us at contact@trynaturesroots.com.
Please contact us at contact@trynaturesroots.com for details.
Please contact us at contact@trynaturesroots.com for details.
Please contact us at contact@trynaturesroots.com for details.
Please contact us at contact@trynaturesroots.com for details.
FAQs
Order & shipping
All orders are processed within 1–3 business days before they ship. Please note this may take a bit longer during peak periods, holidays, or new product launches.
We offer standard tracked shipping, which typically takes 7–10 business days depending on your location. Keep in mind that customs delays, weather, or courier issues can sometimes affect delivery times.
Once your order ships, we'll email you a tracking number and link so you can follow its journey. Please allow up to 48 hours after dispatch for tracking info to update.
Yes, orders can be cancelled before they ship, but once dispatched, cancellation is no longer possible. If your order has already shipped, you may still be eligible for a return under our Refund & Return Policy.
Yes, we ship worldwide! Please note that international orders may be subject to customs duties, taxes, or import fees, which are the customer's responsibility, and delivery times can vary based on customs processing in your country.
Please contact us at contact@trynaturesroots.com for details.
Please contact us at contact@trynaturesroots.com for details.
FAQs
Returns & pricing
We accept returns on unopened, unused, and sealed items within 30 days of delivery, as long as the product is in its original, undamaged packaging. Just contact us at contact@trynaturesroots.com before sending anything back so we can provide the correct return address and instructions.
To request a refund, email us at contact@trynaturesroots.com to start the return process before sending any items back. Once we receive and inspect your return, we'll let you know if it's approved, and approved refunds are processed to your original payment method.
Please contact us at contact@trynaturesroots.com for details.
Please contact us at contact@trynaturesroots.com for details.
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